AI Chatbot Development Company
for Businesses That Reply Fast
OffLift builds AI chatbots for small businesses and startups: website chatbots, WhatsApp, Instagram and Messenger auto-replies, and in-app AI chat. Each one answers from your own business data, hands over to a person when it should, and can capture leads and book appointments. We are an Albuquerque, New Mexico studio working with clients across the US.
What we build
What an AI chatbot from us can do
Pick one channel to start, or connect several behind a single agent.
Website
Website chatbots
An assistant on your site that answers visitor questions in plain English and points people to the next step.
Messaging
WhatsApp, Instagram and Messenger
One AI agent behind every channel your customers already use, replying in seconds with auto-replies that stay on topic.
In-app
In-app AI chat
Streaming AI chat inside a mobile or web app, like the AI companion we built and shipped in Sentira.
Accuracy
Answers grounded in your data
The bot answers from your documents, catalog, FAQs and records instead of guessing, and escalates when it is unsure.
Control
Human handoff
Your team can step into any conversation at any moment, and the bot steps aside. Every message stays visible in one place.
Workflow
Leads, booking and CRM sync
Capture contact details, book appointments on your calendar and send each lead to your CRM, with n8n workflows doing the plumbing.
Under the hood we use OpenAI, Claude and Gemini models, chosen per task, with n8n workflows connecting the chatbot to your calendar, CRM and other tools.
Who it is for
Who a chatbot suits
A chatbot works best when customers ask similar questions again and again, or when messages arrive while nobody is free to answer them. It is a poor fit when every conversation needs a custom, high-judgment reply from you.
- Service businesses that get enquiries on WhatsApp, Instagram or Messenger outside office hours.
- Small business owners who answer the same questions every day and want that time back.
- Startups adding AI chat to a mobile or web product.
- Teams that want leads captured and booked without a person watching the inbox.
Free mockup
See your product before you commit.
Share your idea and we build a free mockup of your website or app first, so you can judge the direction before any commitment. We also flag quick technical and SEO wins along the way.
- Share your idea. A short form, about a minute.
- We build the mockup. Your homepage or core screen, in your direction.
- You decide. Continue with us or walk away. Nothing owed.
Process
How a chatbot build runs
Step 1
Discovery
We map your goal, users, and constraints, then scope a focused first version and recommend the right architecture.
Step 2
Design
UX flows and a clean interface, plus the system and data design, before a line of production code is written.
Step 3
Build
Full-stack development with well-structured, maintainable code across frontend, APIs, and data.
Step 4
Launch
Deploy to production, watch how it performs, and improve it from real usage.
First prototype
Your first prototype, week by week
A typical plan from first message to a working prototype. We confirm the schedule with you after our first conversation.
Week 1
Plan
We list the questions customers ask, the channels you use and the content the bot should answer from, then agree the scope of the first version.
Week 2
Design
We design the conversation flows, tone and handoff rules, and share a free mockup of the chat experience for your feedback.
Week 3
Prototype
A first working chatbot on one channel, answering from your content, with handoff to a person and lead capture switched on.
Week 4
Review
You test it with real questions from your business. We tune the answers and plan the launch and any extra channels.
Pricing and timeline
What it costs and how long it takes
Price
AI chatbot projects start from $2,500.
Your quote depends on channels, integrations and how much content the bot answers from. After a short conversation we quote a fixed price for an agreed scope, so you know the cost before we build.
Timeline
A focused first version is usually a matter of weeks rather than months. The week by week plan above shows how we get to a first prototype, and we confirm the schedule after our first conversation.
Proof
Chat we have shipped
Case study
Sentira
An AI wellness companion with streaming chat in an iOS and Android app, backed by Stripe subscriptions.
Learn moreCase study
A multi-agent sales platform
An agent that sells across WhatsApp, Messenger and Instagram, with human takeover and full conversation visibility.
Learn moreGuide
How chat automation works
How messages flow from WhatsApp, Messenger and Instagram into one agent that books and captures leads.
Learn moreFAQ
AI chatbot development, answered
How much does an AI chatbot cost?
An AI chatbot project with OffLift starts from $2,500, plus monthly running costs for the AI model (charged per message), hosting and messaging fees such as WhatsApp's per-conversation charges. The price depends on the channels (website, WhatsApp, Instagram, Messenger), the integrations (calendar, CRM) and how much of your own business data the bot uses. After a short conversation we quote a fixed price for an agreed scope.
What is the difference between an AI agent and a chatbot?
A chatbot answers questions in a conversation. An AI agent also takes actions: it books appointments, qualifies leads, updates your CRM or starts workflows in other tools. OffLift builds both, often starting with a chatbot and adding agent actions once the basics work well. If you want the agent side in depth, see our AI agent development page.
How do I add an AI chatbot to my website?
A chat widget on your site sends each message to a backend that calls an LLM (OpenAI, Claude or Gemini) together with your own business information, then returns the reply. Your API keys stay on the server, never in the browser. You can add booking, lead capture and human handoff, so the chatbot does more than answer questions.
Can I connect ChatGPT or Claude to WhatsApp and Instagram?
Yes. Messages arrive through Meta's WhatsApp Business and Instagram and Messenger APIs. A webhook sends each one to a workflow (n8n or a custom backend), which asks the LLM for a reply grounded in your business information and sends it back. Meta's messaging rules, such as the 24-hour reply window and approved templates, apply.
Will an AI chatbot make up answers?
Not if it is set up properly. We ground the chatbot in your own prices, services and policies and tell it to say it is not sure and hand off when it does not know. We also review real conversations after launch to improve its answers, so accuracy gets better over time instead of staying fixed.
How does handoff to a human work?
When the AI is not confident, or the customer asks for a person, the chat is flagged and routed to your team's inbox or phone, with the conversation history attached. Your team can take over any conversation at any moment, the bot steps aside, and the customer never has to repeat themselves.
How long does setup take?
A focused first version is usually a matter of weeks rather than months. A simple website chatbot is quicker than a multi-channel build with booking and CRM sync, and we confirm the schedule after our first conversation. You see a mockup before committing, and the week by week plan above shows how we reach a first prototype.
Can the chatbot book appointments and send leads to my CRM?
Yes. It can collect a visitor's contact details, check availability and book on your calendar, then pass the lead to your CRM so your team can follow up. We connect these steps with n8n workflows or direct integrations, depending on the tools you already use, and we confirm what each tool allows during discovery.
Keep reading
Related
Chat automation
The messaging side of chatbots, with live demos.
Learn moreAI agent development
Agents that take multi-step action, not just chat.
Learn moreAI product development
Pipelines, retrieval and evaluation around the model.
Learn moreBased in New Mexico? See our New Mexico page. Want the walkthrough first? Read how chat automation works.
Start with an email
Tell us what customers ask, which channels they use and where a person needs to stay in control. We will tell you honestly whether a chatbot is the right fit.
Other ways to reach us: WhatsApp
